Supplier files
CSV, Excel, and supplier PDF intake, field mapping, validation messages, and review findings.
Product support
Help for the catalog that has to be right.
Tell us what happened, which step you were on, and what you expected to see. A real person will review your request and follow up by email.
Email ProductCatalogs.ai support
Use this address for supplier-file problems, catalog questions, onboarding, billing, data, security, or anything that looks wrong.
support@productcatalogs.aiProtect your data
Never email passwords, payment-card details, or private access keys. If a sample file contains sensitive information, ask us for the safest way to share it.
What we can help with
From first file to production setup.
First catalog onboarding
We will help map and review your first supplier file at no additional cost.
Catalog and publishing help
Approvals, versions, rollback, web catalogs, PDFs, exports, and production integration setup.
Account and billing
Free first-file reports, plan pricing, subscription questions, cancellation, and data export.
Data and security
Account access, data requests, deletion, supported providers, and security questions.
Help us solve it faster
Include the page or screen, the file type, the exact message you saw, what you expected, and whether the problem can be repeated. For import issues, include the supplier name and the relevant column names—but do not send secrets or payment information.